Privacy Policy & Terms of Use & Returns/Refunds

📘 Terms & Conditions & Privacy Policy

Effective Date: 09-07-2026
Website: https://thecavemancut.co.za
Business Name: The CaveMan Cut

1. Introduction and Agreement

Welcome to The CaveMan Cut. These Terms & Conditions govern your access to and use of our website, including our online shop functionality, salon booking links, customer accounts, and related physical and digital services. By using our website, registering an account, booking an appointment, or placing an online order, you agree to be bound legally by these Terms. If you do not accept them, please refrain from using our platform.

2. POPIA Privacy Policy & Data Protection

In accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, The CaveMan Cut acts as the Responsible Party for your personal information.

What Personal Data We Collect

We collect and process the following information when you interact with our site, make a booking, or use our shop:

Full name and contact details (email address and phone number).
Delivery and billing addresses for physical product orders.
Payment metadata and billing records.
Digital identifiers, including your IP address, browser type, and device data.
Specific salon appointment preferences and booking histories.

Why We Process Your Data

We process your personal information strictly for lawful business purposes:

Fulfilling and delivering your online product orders.
Securing and managing your physical hair salon appointments.
Authenticating your customer account access.
Sending transactional notifications, booking confirmations, or consented marketing updates (which you can opt-out of at any time).
Complying with statutory South African financial and legal records requirements.

Third-Party Data Disclosures

We never sell your data. We disclose your information only to vetted third-party operators necessary to run our business, including:

Secure payment gateways (such as Yoco, PayFast, or official banking channels).
Registered courier and third-party delivery networks.
Automated appointment scheduling software marketplaces (such as Fresha).
Regulatory bodies or legal authorities when compelled by South African law.

Your Rights Under POPIA

As a data subject under POPIA, you retain the absolute right to:

Confirm if we hold your personal information and request a copy of it.
Request the correction, destruction, or deletion of inaccurate, irrelevant, or outdated records.
Object to data processing or withdraw your consent at any time.
Lodge a formal complaint with the South African Information Regulator if you believe your rights have been infringed.
To exercise any of these data rights, contact our Information Officer at: info@thecavemancut.co.za

3. Cookies, Comments & User Content

Our website uses tracking cookies to optimize your browsing experience, manage online shopping baskets, and maintain your active log-in states. You can control or disable cookies through your personal web browser settings.

When visitors leave comments or reviews on this website:

We collect the data shown in the comments form, alongside the visitor’s IP address and browser user agent string to assist with automated spam detection systems.
If you upload images to our website, you must avoid uploading images with embedded location data (EXIF GPS) included, as third-party visitors can extract this location data.

4. Eligibility and Account Security

You must be 18 years of age or older to create an independent customer account, place product orders, or make independent salon bookings. Users under 18 may only use this website under the supervision of a parent or legal guardian.

You are entirely responsible for maintaining the strict confidentiality of your account password and log-in credentials. The CaveMan Cut reserves the exclusive right to suspend or terminate customer accounts immediately if any fraudulent, abusive, or unauthorized activity is detected.

5. E-Commerce Orders, Pricing, and Payments

Currency: All product prices listed on our shop are quoted in South African Rand (ZAR) and are inclusive of VAT unless explicitly stated otherwise.
Payment Processing: Orders are only processed and released for shipment once full payment is successfully cleared and verified via our payment processors.
Stock Failures: Stock levels are updated regularly. If a product becomes unavailable after your order is confirmed, we will notify you immediately and issue a full refund or an equivalent store credit choice.

6. Shipping and Delivery Policy

Jurisdiction: Product delivery is restricted exclusively to valid physical addresses located within the borders of South Africa.
Fulfillment: Standard delivery timeframes average roughly 5 to 7 business days from payment clearance, depending on your local region.
Address Accuracy: The CaveMan Cut cannot be held liable for delivery errors, losses, or systemic courier delays resulting from incorrect address strings entered by the user.

7. Returns, Refunds & Cancellations (CPA Compliance)

Our returns and refunds policy operates in strict compliance with the South African Consumer Protection Act (CPA), Act 68 of 2008.

Cooling-Off Period & General Returns:

You have the right to return any unused, unopened retail item in its original, undamaged packaging within 7 calendar days of receipt.
To initiate a return, you must email info@thecavemancut.co.za with your original invoice or order confirmation.
The customer is responsible for the direct shipping costs of returning non-defective goods.

Defective Items:

If a product is found to be materially defective or damaged upon delivery, please report it to us within 6 months of delivery in accordance with statutory CPA warranties. We will inspect the item and provide a replacement, repair, or full refund.

Exclusions:

Due to strict public health, hygiene, and chemical safety standards, we cannot accept returns on opened personal care items, unsealed hair treatments, opened styling products, or digital gift certificates.

Refund Timelines:

Approved refunds will be reversed back to your original payment method within 7 to 14 business days following our successful physical inspection of the returned items.

8. Salon Booking and Cancellation Policies

Booking Portal: Physical salon bookings made via our external link are subject to the active operational availability displayed on the platform.
Cancellations: We Value your business and ask that you respect our business scheduling policy. Please notify us at least 48 Hours in advance of any cancellation. Any cancellation with less then 48 Hrs Notice are subject to a cancellation fee of 50% of services booked. Note all “No-Show” appointments will be charged 100% of the services booked.

9. Intellectual Property Rights

All visual and digital assets displayed on this site—including text profiles, logos, graphics, hair transformation portfolios, price lists, and layout design—remain the exclusive intellectual property of The CaveMan Cut. No content may be copied, redistributed, or repurposed without our explicit, prior written authorization.

10. Limitation of Liability & Disclaimers

The CaveMan Cut provides this website and its e-commerce functionality on an “as-is” basis. To the maximum extent permitted by South African law, we shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from:

Temporary website down-time or localized technical access errors.
The misinterpretation or incorrect application of professional hair products purchased through our online store.
Unforeseen shipping delays caused by independent third-party courier services.

11. Governing Law

These terms, policies, and operations are governed exclusively by the laws of the Republic of South Africa. Any legal disputes arising from these terms will fall under the exclusive jurisdiction of the relevant South African courts.

12. Contact Details & Customer Support

For any questions regarding our terms of use, product orders, returns, or to submit a POPIA data request, please contact us directly:

Email: info@thecavemancut.co.za
Phone / WhatsApp: +27 (0) 68 539 7576
Physical Address: 19 Orchid Crescent, Vredekloof Heights, Brackenfell, Cape Town, 7560